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Whether you purchased your system from us or another dealer we're here to help. Your accounting software plays a critical role in the success of your business. Available and timely support can have a positive effect on your ability to get things done. With our various support options, we can assist you to take full advantage of the capabilities of your accounting software.
We provide onsite, phone and remote access control support. Our qualified consultants stand ready to assist you with all of your financial accounting software needs. We have made your support options easy and accessible. Click below for more information on each option. |
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:: Consultation
We help businesses deploy accounting software systems, and networking systems. We maintain our expertise in these areas and keep up-to-date with the latest developments in information technology. Our qualified consultants or technicians will help your business adopt technology solutions that increase your profitability, manageability and competitiveness, making your investments relevant throughout.
Our Knowledge:
We have more than 14 years of experience with accounting software systems and business requirements and still going strong
Our Reputation:
By focusing on long-term relationships we've developed a reputation for "getting the job done".
Our Flexibility:
We can work with you by telephone, over the Internet and in person, the way you are comfortable with.
Our Value:
Our years of experience have taught us how to accomplish more in less time — saving you money and completing your project rapidly.
— Frequently Asked Questions —
How much do you charge for consultation services?
Our rates vary depending on the services involved and the size of the project. At a client's request and where possible, advance fee estimates will be provided for all tasks and projects. You will always be quoted a firm rate before we begin work. For post-sale technical assistance our base rate is $150 per hour. For accounting services our base rate is $100 per hour. For business consulting services our base rate is $125 per hour. Discounts are provided to clients purchasing blocks of time 10 hours or longer.
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:: On-Site Support
Our on-site support is designed for customers that prefer a 'hands-on' approach. We will have our consultant visit your site to help you with your accounting software needs - consultation, training, installation or trouble-shooting. On short notice, we can have an experienced consultant at your doorstep.
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— Frequently Asked Questions —
How do you charge for your on-site support?
If you do not have an annual maintenance contract with our company, we charge by hourly rate for on-site support. Our rates vary depending on the services involved and the size of the project. At a client's request, and where possible, advance fee estimates will be provided for all tasks and projects. You will always be quoted a firm rate before we begin work. Our hourly base rate is $150 SingaporeDollars (working from 8am to 6pm). Discounts are provided to clients purchasing 3 or more hours.
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How much do you charge for installation services?
A first time installation is done free of charge for all customers. Transport fee is charged on round trip basis. Subsequent request for re-installation will be charged as per on-site support charges as mentioned above regardless of existing maintenance contract |
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How do I know if you can help me?
E-mail or call us to have a free phone consultation. We'll discuss your needs and we'll tell you about our relevant experience. Your first phone call is always free.
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:: Phone Support
For customers that sign up annual maintenance contract with our company, users enjoy unlimited phone support during business hours.
Most support questions can be quickly and economically resolved by a quick phone call on our support line.
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Our phone support offerings are designed for customers that need immediate assistance and exceptional value. You'll be surprised by what we can accomplish over the phone and modem! We can help with system setup, answer your technical questions, suggest changes and modifications,
All our FAQs are properly documented and our reply to your questions is just a email away. We could have a 100-page FAQs in the manual and expect you to sieve through it yourself, but we choose not to. We know that not all one question will have one direct answer; especially accounting questions can be very complex. We need to understand and give the most appropriate reply to our customer. |
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— Frequently Asked Questions —
How do you charge for your phone support?
If you have an annual support/maintenance contract with us, you will be enjoying unlimited phone support from our support team during office hours.
If you do not have an annual support/maintenance contract with us, you can still call us for assistance.
Our rates vary depending on the assistance required. At a client's request, and where possible, advance fee estimates will be quoted. You will always be quoted a firm rate before we begin work.
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:: Remote Access Live Support
Our internet support offerings are designed for customers that need immediate assistance and exceptional value. You'll be surprised by what we can accomplish over the phone and the internet! We can help with system setup, answer your technical questions, suggest changes and modifications, customize forms and reports, install / update software - almost everything that we can do in person
We use MSN or Skype to be online with our overseas valued customers, providing almost instant support and help.
All thanks to the internet, using 3rd party remote access software (teamviewer, www.logmein.com, mikogo.com) within a matter of minutes, bringing our product consultant “standing” next to you, view your computer screen, share control of your mouse and keyboard, guiding you and directing you to a solution, provide you with the fast, friendly, one-on-one technical support you deserve. By connecting to your computer while speaking with you on the phone, our consultant can assist you by researching causes and clearly demonstrating solutions directly on your system … getting straight to the core of your difficulties with speed and efficiency. Another satisfied customer you will be when you put down your phone
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:: Installation & Implementation
Without the foundation of a proficient installation, your accounting system may be doomed to fail. During the installation (or implementation phase) decisions are made that affect the capabilities of your accounting system. Don't leave this critical process to someone who is learning the software for the first time.
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Our professionals have years of experience working with the accounting software systems that we support. We will work with you to plan and implement an installation process that will ensure a smooth transition to your new accounting system. We will help you with data migration, system customization, form and report creation and much more.
We will work with you on-site or by remote connection. We use remote-control utilities via internet to perform system installation - saving you money and getting your system up and running quickly.
Contact us today to discuss your upcoming project and learn how we can help you make a smooth transition to your new accounting system.
We provide data conversion services. We are able to convert master files from other accounting systems. This eliminates the need for costly re-entering of data into your new accounting system.
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:: Training
All version purchased will come with training video discs. Costs of most accounting software are merely a CD and packaging costs. It is the training and support that takes up the bulk of the total costs. We pass the savings to you in a
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form of lower investment costs by taking out the training cost. We free our trainers of valuable time and the costs of room and equipments set aside for the training purposes and the administrative costs to co-ordinate all attendees’ attendance. The training videos will ensure a consistent training standard set by the management, which we can’t control when left to different trainers.
Learn the software at your convenience. Your staff need not leave the company to attend the training. All the steps required to carry out the accounting work are recorded in the videos so that no one misses out any instructions. You need not incur additional costs to send new staff for re-trainings. All these work out to be a win-win situation for you and for us. |
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Customised Training
We customize training to specifically fit your organizational work flow and requirements.
Our skilled trainers will teach you all the important facets of your accounting software system.
Our experienced trainers provide hands-on training courses. We pride ourselves on flexibility and we will customize our curriculum to meet your needs. |
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With our hands-on training you'll gain the knowledge you need to:
- Perform your job better
- Complete your assignments faster
- Make your work easier
- Answer software questions quickly and confidently
- Create new opportunities
- Meet your personal goals
- Become a valuable resource to your company
- Enjoy the feeling that comes with knowledge
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Course Venues
Courses are held at our premises – Realtimme Business Consulting Pte Ltd,
No. 8, Jalan Lembah Kallang, Min Ghee Building, #06 - 01, Singapore 339564
Course Date & Times
Our course co-ordinator will confirm the date and time with you . Please ask for a training confirmation form from our sales co-ordinator for the available training schedule
All training must be completed by 2 months from the date of installation.
Training Handouts
Training handouts will be given during each training course.
Training Manuals for Sale
There are two handy manuals available to help you gain maximum benefits from your Realtimme software. If you enrol in one of our training courses, you automatically receive a free manual. If you purchase a manual, then decide to do the training course with us, we'll rebate the cost back to you with a training discount voucher.
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** Frequently Asked Questions**
How do you charge for re-training?
When we go on-site, where you provide the equipment and facility, we charge a flat rate per hour S$200.00 up to 2 students (do not include courseware and any transport expenses). When we provide the equipment and/or facility we charge $150 per student per hour (plus courseware with a 6 student maximum). When classes exceed 6 students, we bring a second instructor - contact us for a proposal.
What will each student that attends the class receive?
Each student will receive courseware for the applicable software that can be used after the class as reference material. Every student will have access to the instructor for follow-up questions after the class (free for 30 days).
What equipment is needed for the class?
For one-on-one training sessions a single computer that meets the software's requirements is needed. For classroom training a computer for each student and the instructor is needed, plus an LCD projector with screen, whiteboard or flip-chart.
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:: Our Services
All the help you'll need to select, learn
and install your new system.
Our consultant will help you take full advantage of the benefits of your new accounting system by providing you with pre-sales consultation, professional training, installation assistance and post-sale support.
If you haven't decided on an accounting system and you want an experienced and objective recommendation, choose our free Request for Proposal service. Our on-line survey will gather your information and forward it to our consultants. You can schedule time for a callback and we'll contact you to ask some additional qualifying questions. We'll then e-mail / fax our recommendation to you for review.
If you are an existing Realtimme user and you're looking for consultation, training or installation services call us or fill out our Request for Services form. We'll have one of our experienced consultants contact you to discuss your needs and recommend a solution. |
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